Goodwin’s Consumer Finance Insights (CFI) monitors, reports, and analyzes the latest legal news, activity, and developments impacting the consumer finance industry. Consumer financial services companies—whether banks, fintechs, nonbank and alternative lenders, payment providers, or industry vendors or service providers, like digital advertisers and lead generators—face a constantly shifting and maturing regulatory and legal landscape. Growing from the Financial Crisis, today more than any time in history the consumer finance industry must confront a robust and growing body of industry legislation and regulation, all while under the microscope of sophisticated enforcers, like the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), and state regulators and attorneys general. It is critical for in-house and outside corporate counsel, compliance departments, and business executives to stay informed and aware of these developments to navigate institutional, reputational, and legal risks. Goodwin’s CFI is a singular source of the most recent industry news and latest enforcement activity for you to leverage. Here, you will find links to original enforcement documents, enforcement activity statistics, and reports, analysis, and commentary from Goodwin’s leading Consumer Financial Services Litigation and Enforcement practitioners.

CFPB and New York Department of Financial Services Announce Lawsuit Against Financial Companies Over Pension Loans

On August 20, 2015, the CFPB and the New York Department of Financial Services (NYDFS) announced they had filed a lawsuit in federal court in California against two regional financial companies. According the complaint, the companies deceived consumers about the fees and interest rates associated with pension loans. The companies…

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New York Attorney General Announces Results of Investigation into National Bank's Subsidiary over Improper Fees

On August 19, 2015, the New York Attorney General’s Office announced an interim agreement with a subsidiary of a national banking organization over allegations that the bank charged improper fees on customer’s inactive accounts. The bank managed consumer investment accounts and charged a variety of fees for account management services….

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Oregon Attorney General Announces Lawsuit Against Car Title Loan Company Over Illegal Loans

On August 18, 2015, the Oregon Attorney General’s Office and the Oregon Department of Consumer and Business Services announced​ that they filed a lawsuit against a regional automobile loan company. The company advertised car title loans online. When consumers completed the online applications, the company allegedly deceived them into signing…

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Washington State Attorney General Obtains Judgment Against Private Student Loan Company Over Illegal Fees

​On August 18, 2015, the Washington State Attorney General’s Office announced​ the entry of summary judgment​ against a regional student loan processing company in a case involving alleged illegal fees charged to borrowers. The company offered student loan modification services, including income-based repayment plans, debt consolidation, and debt forgiveness. According…

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North Dakota AG Issues Cease and Desist Order to Consumer Credit Company for Robocalls

On August 17, 2015, the North Dakota Attorney General’s Office announced it entered a cease and desist order against a regional consumer credit services company. According to the Attorney General, the company solicited business using illegal robocalls that promised interest rate reductions and other loan modification services. The company allegedly called…

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HUD Announces Settlement Agreements with Two Mortgage Lenders Over Alleged Violations of FHA Rules

On August 10, 2015, HUD announced​ that it had reached settlement agreements with two regional mortgage companies over allegations that the companies failed to comply with HUD’s Fair Housing Act regulations. Both companies obtained approval from HUD to originate FHA-insured mortgage loans. According to HUD, one of the companies charged illegal…

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Bank Reveals DOJ False Claims Act Investigation of FHA Loans

On August 5, 2015, a bank revealed in an U.S. Securities and Exchange Commission filing that the U.S. Department of Housing and Urban Development (“HUD”) Office of Inspector General and the U.S. Department of Justice (collectively, the “Government”) are currently investigating whether the bank complied with underwriting requirements on loans…

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CFPB Announces Lawsuit Against Off Shore Payday Lender

On August 4, 2015, the Consumer Financial Protection Bureau (“CFPB”) announced that it filed a complaint ​against ​several interrelated offshore companies accused of engaging in usurious lending.  The complaint alleges that the companies originated, serviced and collected payday loans from consumers in all 50 states through the Internet.  It is alleged that companies collected money…

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CFPB Investigates National Bank Over Student Loan Servicing Practices

Piggy Bank with a Graduation Cap

On August 3, 2015, a national bank revealed in an U.S. Securities and Exchange Commission filing that its student loan servicing practices are under investigation by the Consumer Financial Protection Bureau (“CFPB”). The bank indicated that it is cooperating with the investigation and anticipates the CFPB may order it to remediate its customers and/or…

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The CFPB Targets Lender's Credit Card Division With More Than $200MM In Penalties

The Consumer Financial Protection Bureau (CFPB) has set its sights on debt collection practices again.  In April, we wrote about the CFPB’s $63 million settlement with a mortgage servicer, Green Tree Mortgage, in part for Green Tree’s alleged treatment of mortgage debt.  On July 8, 2015, the CFPB once again demonstrated it was…

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FTC Mails $9.9 Million to Consumers Affected by Credit Card Debt Relief Scam

FTC

On July 30, the Federal Trade Commission (FTC) announced that it will mail checks totaling over $969,000 to consumers who lost money as part of a credit card interest rate reduction scam.  In June 2013, the FTC brought suit in the Middle District of Florida against a payment processor and telemarketing company,…

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CFPB Issues Consent Order Against National Servicer for Unfair Mortgage Practices

On July 30, the Consumer Financial Protection Bureau (CFPB) announced that it entered into a consent order with a national mortgage servicing company, resolving claims that the servicer engaged in unfair and deceptive practices in violation of the Consumer Financial Protection Act.  The CFPB alleged that the servicer failed to honor modifications…

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Co-Conspirators Plead Guilty in Connection with Mortgage Modification Scam

On July 29, the United States Attorney for the Southern District of New York announced that co-conspirators in a mortgage modification scam pled guilty to conspiracy and fraud.  The defendants, through a mortgage modification company, collected fees from residential mortgage holders and promised consumers that the company would either secure them a mortgage modification…

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CFPB Enters Consent Orders with Mortgage Payment Processing Company and Servicer for Deceptive Advertisements

On July 28, the Consumer Financial Protection Board (CFPB) announced that it entered into consent orders with a mortgage payment processing company and servicer related to allegedly deceptive advertisements.  The consent orders allege that the payment processer partnered with servicers to market and an provide electronic payment system that directly debited…

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North Carolina AG Secures Default Judgment Against Mortgage Broker for Unfair Trade Practices

On July 28, the North Carolina Attorney General announced that it obtained a default judgment against a mortgage broker and its president in North Carolina Superior Court.  The Attorney General brought claims against the defendants under the North Carolina Unfair and Deceptive Trade Practices Act, N.C. Gen. Stat. § 75-1.1.  The Attorney General alleged that the…

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CFPB Enters Consent Agreement with Student Loan Lender Concerning Sales and Billing Practices

On July 23, 2015, the Consumer Financial Protection Bureau (“CFPB”)​ filed a complaint and proposed consent order in the United States District Court for the Eastern District of California in connection with a settlement reached with a student loan lender that offered fee-based assistance to consumers filling out the federal government’s Free Application…

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CFPB Issues Order and Penalties Against National Bank for Student Loan Servicing Practices

On July 22, 2015, the Consumer Financial Protection Bureau (“CFPB”)​ issued a consent order against a national bank and its affiliates for its servicing practices affecting private student loan borrowers.​  The order asserts that the bank violated various sections of the Consumer Financial Protection Act of 2010 (“CFPA”) and the Fair…

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