…arrangements, identifying and counseling borrowers in financial distress, and other customer service functions. The RFI notes that these functions are similar to the services provided by mortgage and credit card…
…arrangements, identifying and counseling borrowers in financial distress, and other customer service functions. The RFI notes that these functions are similar to the services provided by mortgage and credit card…
…to wireless customers. The Bureau filed proposed orders in the United States District Courts for the District of New Jersey and Southern District of New York which, if approved, would…
…that the company falsely promised immediate savings to customers, when in fact it would take the average customer nine years to recoup her fees through savings associated with the program….
On April 2, 2015, a regional bank reached an agreement in principle to settle allegations brought by the U.S. Department of Justice (DOJ) and U.S. Department of Housing and Urban…
…other, free forms of payment were available; took payments from the customer’s account without authorization; misrepresented the grace period and/or due date for a timely payment; made inaccurate reports to…
…acquire servicing rights of a mortgage in the process of a loan modification, the company allegedly would fail to honor the previous servicer’s modification agreement. The agencies also allege that…
…production on being able to notify their customers, and Sprint only produced its California customer data following the court’s grant of plaintiff’s unopposed motion to compel that information. T-Mobile, however,…
…within three days of entering the agreement. The complaint seeks to void all contracts between the company and student borrowers; restitution on behalf of the borrowers; an injunction; statutory penalties;…
…a no-interest/no-fee installment agreement with the consumer if he or she was unable to pay back the loan after two or three rollovers of the initial debt, or a decreased…
…must obtain affirmative consent from customers permitting the company to monitor the networks the customer is using. The affirmative consent provided by customers is only good for “defensive measures” that…
…by the third-party payment processors. As part of a deferred prosecution agreement, the bank settled the criminal complaint by agreeing to admit wrongdoing, giving up any claim to the $2.9…
…regarding consumer rights on credit reports. The agreement also requires the creation of a working group devoted to developing a set of best practices for handling information furnished to credit…
…consumers, and sell the information provided by interested consumers to payday lenders outside the state. According to the agreement with the NYDFS, 800,000 New Yorkers allegedly provided information to the…
…consumers paid, and generally engaged in unfair trade acts and practices. The Arizona Attorney General first learned about these alleged practices from customer complaints filed with the Attorney General’s office….
The Missouri Attorney General Office announced that it reached an agreement with eight online payday loan operations that will force them to shut down operations in the state. The lenders…
…without meaningfully assessing the customer’s creditworthiness in violation of the Equal Credit Opportunity Act and the state’s Unfair and Deceptive Trade and Practices Act. The complaint also suggests that the…
…customer referrals in violation of RESPA. As relief, the lender agreed to the cessation of all deceptive marketing and endorsement practices, the cessation of all kickbacks, and the payment of…
The Consumer Financial Protection Bureau (CFPB) recently announced that it had reached an agreement to give students of Corinthian College, Inc. at least $480 million in principal reductions on existing…
…that increased the number of loans that the banks originated. Under the settlement agreement, one of the banks will provide $10.8 million in restitution to affected customers, $21 million in…
…the Electronic Fund Transfer Act. As part of the agreement, the lenders agreed to pay $21 million to the FTC, the largest FTC recovery in a payday lending case, and…