CFPB Settles Allegations of Illegal Medical Debt Collection and Unfair Credit Reporting with Third-Party Debt Collector

On June 8, the CFPB announced it had entered into a consent order with a third-party debt collector over allegations of illegal medical debt collecting practices and unfair credit reporting. The CFPB asserted that the company attempted to collect​ on unsubstantiated debt in over a thousand cases.

​​According to the CFPB, its investigation into the debt collector found that the company sent “collection letters to consumers who had disputed the validity or accuracy of their purported debts” even though the company had failed to substantiate​ said debts. The CFPB alleges that this sending of unlawful debt collection letters could have pressured consumers into paying debts they did not owe. Additionally, the CFPB asserted that the debt collector also furnished debt information to consumer reporting companies after failing to conduct reasonable investigations of disputes.

As part of the agreement, the debt collector will: (1) cease unlawful collection and credit reporting practices; (2) cooperate with CFPB examinations; (3) provide redress to consumers who received an unlawful debt collection letter after disputing the validity of an alleged debt; and (4) pay $1.675 million in penalties to the CFPB’s victims relief fund.​